Returns & Refund Policy

If there is a problem with the Product

You are responsible for inspecting items upon their delivery for any damage or other issues including but not limited to the freshness of the Products you receive. Meals should be delivered to you in a cool and refrigerated condition, below 4°C. Although unlikely, if you have any reason to believe that a Product in your delivery is not suitable for consumption, please contact us immediately at:

Problems with the Product: We want you to be satisfied with the Products you receive from us. If you’re not, please follow the steps outlined below:

(a) Email us at from the email address associated with your user account. Please include details of the Product that you are not happy with and the reason for this.

Please do this within 3 business days of receiving your Product from us.

(b) We may request further information from you regarding your complaint (like photographic documentation of the Product you are dissatisfied with).

(c) If a fault is agreed on our part, and/or a refund, credit or discount is agreed, we will endeavour to refund you within 5 business days.

(d) We reserve the right not to refund, credit or discount your account if we believe the Product to have been sent in a saleable and suitable condition and that you were supplied with Product you ordered from us.

(e) Our refund policy applies to the product purchase price only plus applicable taxes.

Since we provide perishable food items, we cannot accept returns. If the Product is still fresh, please consider sharing it with a dog loving friend, or donating it to a willing dog charity.

While Mo’ Greens is confident your dog will love the food, we do offer a 100% money back guarantee on your first purchased order with us. If you determine Mo’ Greens is not the right fit – no worries! Reach out to us and we’ll help.

It is important to note that this does not apply to:

1. Each time a new recipe is tried, the satisfaction guarantee only applies to your trial/first order.

2. This includes non-subscription purchases as well, such as our Trial Box and Treats.

If for whatever reason your pup’s food experiences a loss of quality when shipping, you must notify us within 3 days of receiving the delivery by emailing us at, or via direct message on Instagram (@MoGreens_PetFood) and Facebook.

Refund Terms:

Our satisfaction guarantee applies to the period within 30 days of date of purchase.